| 1. |
Schedule an appointment. In general, appointments may be made for same day service at no extra charge. This step must be completed prior to downloading the Remote Help client in order to ensure that a technician will be available to work on your computer. |
| 3. |
If you are using Microsoft Internet Explorer, you will see the screen below after you click on the download link. Click Run. |
| 4. |
If you are using a different browser, save the program, double click on it, and you should arrive at the following screen. If you have a firewall on your computer, it may ask for permission to allow remote.exe to access the internet. Be sure to allow access, or the connection will not be established. |
| 5. |
Select Start and the program will initiate a connection to our office. |
| 6. |
At the end of the session we will terminate the connection. If you wish to stop the connection at any time, simply click on X shown in the Red Circle Above.
Upon successfully connecting to our office, you may leave your computer unattended for the duration of the repair, or you may observe the progress as it occurs. Your assistance is only required to initiate the connection.
If you don't have a stable connection to the internet, Remote Help will not work.
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Remote Support
